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RETURN & REFUND POLICY

At Sakhir, every pair is crafted individually, made-to-order, and produced specifically for you. As a result, we do not operate on conventional return or exchange models.

1. Order Confirmation & Finality

All orders undergo a confirmation process prior to production.

  • Prepaid orders are considered confirmed upon placement.

  • Our team may reach out to verify sizing and details where required.

Once confirmed and production has commenced, orders cannot be cancelled or modified. Each pair is cut and crafted exclusively against your request, making it a final sale.

2. Sizing Adjustments

We understand that fit is essential.

In the rare case of sizing concerns:

  • You must notify us within 48 hours of delivery

  • The pair must remain unused and in original condition

  • Shoes should only be tried on a soft, indoor surface

Upon approval:

  • The pair will be called back for adjustment or remake

  • The customer bears the cost of return shipping

  • Sakhir will bear the cost of sending the corrected pair back

3. Craftsmanship Assurance

If you believe your pair has a genuine manufacturing concern:

  • Notify us within 48 hours with clear images along with a product opening video

  • Our team will assess and initiate a correction, repair, or replacement

All such cases are handled with priority and care.

4. Limited Pieces / Special Orders

Certain pieces, customizations, or limited releases may not be eligible for adjustments unless a manufacturing issue is identified.

5. Process Initiation

To initiate any request:

  • Share your Order ID

  • Provide a brief explanation with supporting images along with an unboxing video

  • Our team will guide you through the next steps

We encourage mindful purchases.

A Sakhir pair is designed for ownership and we support you in getting it right.

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